Job Description

Job Overview:

We are looking for a motivated individual eager to join a dynamic small business. As a Customer Service/Customer Management Specialist, you will play a vital role in the company’s success. You will handle customer service and be responsible for managing customer relationships. Our client views this role as the lifeblood of their business, where you will support daily operations and serve as the company’s voice when interacting with customers.

Key Responsibilities:

• Communicate with customers via phone, email, and chat.
• Provide clear and knowledgeable responses to clients throughout the entire customer journey.
• Collaborate effectively with team members in a fast-paced environment.
• Perform data entry across various platforms such as Zoom, Google Calendar, and CRMs.

Qualifications:

• 1–3 years of relevant work experience in customer service or a related field.
• Excellent phone etiquette, along with strong verbal, written, and interpersonal communication skills.
• Strong multitasking abilities and experience in organizing and prioritizing tasks.
• Outgoing, personable attitude with a focus on delivering excellent customer experiences.
• Proficiency with a variety of technologies including Google Calendar, Zoom, Slack, CRMs, and Microsoft Office.

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