Job Description
Customer Service Representative As part of our new Wheelchair Operations department, Stavros is looking to fill the position of Full-time Benefits Eligible 35 hour / week
Customer Service Representative Do you have a friendly disposition and are able to easily establish rapport with others? Are you highly organized with strong attention to detail? If so, please consider applying your skills towards the Independent Living philosophy by blending these ideals to become our
Customer Service Representative and the new face of our new Wheelchair Operations Programs!
Stavros, a non-profit, is one of the oldest Centers for Independent Living in the country with a mission-based philosophy of providing services and supports to the community it serves for over 50 years!
Join our new Wheelchair Operations team which is committed to improving wheelchair service issues by reducing delays for wheelchair repairs and by providing a loaner wheelchair when a complex time-consuming repair is required.
This position supports the Wheelchair Operations programs by answering phone and email communications with program consumers and partner organizations. The ideal candidate has the ability to communicate professionally and effectively, with kindness and empathy, by phone, email and in person.
Stavros is an Affirmative Action/Equal Opportunity Employer. Reasonable accommodation is provided as needed for employees and other affiliates. Criminal Offender Record Information (CORI) and List of Excluded Individuals/Entities (LEIE) checks are part of Stavros standard procedure. As a benefits eligible employee, please enjoy the following comprehensive benefits package: • Affordable Medical (Stavros pays 79%)
• Dental (Stavros pays 80%)
• Vision Plans (Starting at $8.32 / Month)
• Flexible Spending Account
• Life Insurance (100% Company Paid)
• Employee Assistance Program - Resource hub for life questions - 100% Company Paid, Confidential and Available 24/7
• Voluntary Insurances (Accidental, Term/Whole Life Ins., STD, etc.)
• 14 Paid Holidays off
• Vacation Accruals (Up to 2 Weeks by 1st Anniversary)
• Personal Time
• Sick Time
Requirements
As our Customer Service Representative, your primary Responsibilities will include: - Manages phone and email communications, answering inquiries in a timely, helpful and professional manner
- Receives and processes consumer referrals from partner organizations
- Assists in completion of work orders including consumer demographic information, confirms verification of program eligibility, and records wheelchair equipment and repair related details
- Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary
Physical Demands: • Communication on phone or computer Frequently
• Daily Documentation, data entry Frequently
• Attending trainings and meetings Frequently
• Ability to lift up to 25 lbs. Occasionally
As our Customer Service Representative, you must possess the following Required Skills/Abilities: - High School Diploma, GED, or equivalency certificate
- Ability to communicate professionally and effectively, with kindness and empathy, by phone, email and in person
- Strong attention to detail
- Ability to collaborate and work as a member of a team
- Ability to work independently, to problem solve, and to multi-task
- Computer technology aptitude and experience using PC and phone-based applications
Preferred Qualifications: • Two (2) years of previous customer service experience
• Experience working with people with disabilities or home-based support services
• Proficiency with Microsoft Office suite: e.g., Windows, Outlook, Excel
• Fast and accurate typing/data entry skills
• Bilingual literacy: English/Spanish
• Familiarity with HIPAA or related information security and privacy practices
Job Tags
Holiday work, Full time, Work from home, Flexible hours,