Director of Patient Experience Job at Aspire Health Group, Clearwater, FL

c1N4Q0dOMDFvZ3VYN1ROOVFrZUx2SkFJ
  • Aspire Health Group
  • Clearwater, FL

Job Description

Aspire Health Group is looking for a Director of Patient Experience to join our family!

Customer service role Monday - Friday from 11am-7pm.

Before a resident arrives at our center, our Directors of Patient Experience will ensure a smooth transition into our care. We recognize that it's the little things that make a big difference in reducing stress and enhancing customer satisfaction during this emotional time. With our Customer Service Concierge Program, we strive to help new patients feel welcome and at ease from the very beginning.

Benefits

  • Pay rate: Competitive. Additional holiday pay and overtime hours may apply.
  • Access to online learning 24/7: Use it for free to help satisfy your state specific licensure requirements.
  • Health insurance for the entire family!
  • 401k with a match!

Customer Service Program Responsibilities

  • Ensures rooms are ready and equipped for patient needs.
  • Prepares staff for patient arrival, including communication of special conditions or requirements.
  • Greets new patients and their families and assists through the admissions process.
  • Facilitates introductions to caregiver staff and departments.
  • Conduct a post-admission satisfaction survey to evaluate the initial days of the stay and promptly address any questions or concerns.
  • Provides daily concierge check-ins for the first few weeks of the stay to ensure satisfaction and confirm that any requests are met.
  • Companionship and conversation.

Required Qualifications

  • High School diploma or GED.
  • Must be 18 years of age.
  • Customer service oriented.
  • Ability to read and communicate at an adequate level to essential job duties.
  • Ability to treat and care for seniors and their property with dignity and respect.
  • Ability to communicate with clients in a friendly and congenial manner.
  • Ability to read and write in English.

About The Company

We strive to create an environment where people feel safe, heard, and understood. Our leadership teams embrace our "people first" philosophy.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Tags

Holiday work, Monday to Friday,

Similar Jobs

Massage Heights - Atlanta

Spa Manager Job at Massage Heights - Atlanta

 ...Ability to work weekends, evenings, and holidays hours are required Job Summary Seeking a Spa Director who reports directly to the Regional Director and manages the daily operations of the location. The essential duties and responsibilities of the Spa Director... 

HirefinderRPO

Marine Systems Engineer Job at HirefinderRPO

 ...confined spaces Knowledge, Skills, and Abilities Familiarity with machinery and systems aboard commercial ships, workboats, tug/barges, passenger vessels, and yachts A working knowledge of shipbuilding rules and regulations, as well as classification society and... 

Cognizant

Experience Partner - HC Payer/Provider & Digital Experience Platforms - Senior Manager Job at Cognizant

 ...Experience Partner Healthcare Payer/Provider & Digital Experience Platforms Senior Manager - Remote Who we are: We are Cognizant Moment...  ...Experience Transformation, DX Platforms, Marketing and Content, Commerce, Digital Product Design, and Learning & Employee... 

Planet Technology

Software Engineer / C++Developer Job at Planet Technology

 ...Direct Hire/Perm Location - Waltham, MA - 3 days onsite C++ Developer/Technical Lead Someone at a Technical Leader level as a hands on person....each company has a different title for this - could be Principal Engineer, Consulting Engineer, Fellow. Maybe even... 

Innovative Refrigeration Systems, Inc.

Mechanical Design Engineer Job at Innovative Refrigeration Systems, Inc.

 ...Innovative Refrigeration Systems is seeking a motivated Mechanical Design Engineer with 2-5 years of experience to join our team in...  ..., professional development, training opportunities, and apprenticeship programs available Discounts on cell phone plans, rental vehicles...