Job Description

Job Description

Job Description

Salary: $17 - $18/hour

Stepp's Towing and Heavy Transport is looking for a Call Taker which is a front-line position that can be developed into a dispatcher. This position requires effective and timely communication directly with incoming phone calls, accurately processing and entering call information into the dispatch software system, while also delivering a high level of customer service to all phone inquiries.

Please DO NOT apply if you're looking for a remote position, unable to work the hours as described, or unable to pass a drug test and background check.

Essential Functions:

• Receive and promptly answer emergency and non-emergency calls.
• Gather all required and pertinent information: Name and phone number, disablement location and drop address, vehicle info, cause of breakdown, etc.
• Perform duties of the Dispatcher Assistant in their absence as directed.

Key Behaviors:

• Passionate and motivated to grow / challenges are eagerly accepted.
• Proactively develop customer relationships and provide solutions by making efforts to listen and understand the customer (both internal and external).
• Maintain a high-quality professional appearance.
• Strive for continuous improvement by using new tools and processes.
• Treat co-workers with respect.
• Promote opportunities within and through referrals.

Required Skills:

• Experience in data entry and customer service.
• Hands-on experience working in stressful and/or emergencies.
• Outstanding organizational and time-management skills.
• Critical thinking
• Problem-solving skills
• Team player
• Great interpersonal and communication skills, both written and verbal.
• High School diploma.

Pay:

• $17 - $18

Schedule:

• 2nd Shift - Saturday to Wednesday - 2:30 pm - 11 pm

Benefits:

• 6 Paid Holidays (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas)
• Medical, Dental, and Vision Benefits Offered- plus Free Term Life Insurance
• Paid Time Off with accruals starting on day 1 and available at 90 days.
• 401K Match up to 4%.
• Pay Increases
• Career Development
• Accident Insurance Available
• Cancer and Critical Illness Insurance Available
• Short Term Disability Available
• Long Term Disability Available
• Hospital Confinement Indemnity Insurance Available

About Us:

Stepps Towing & Heavy Transport has been family-owned and operated since 1960! We have fleet vehicles in the greater Tampa Bay area as well as the greater Orlando area.We specialize in light-duty, medium-duty, and heavy-duty towing as well as heavy transport, and auto salvage.

Chasing the Dream, Not the Competition.

Drug-Free Workplace.

Background check required.

Stepps Towing and Heavy Transport is an Equal Opportunity Employer.

Military Veterans are Encouraged to Apply.

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