Successful applicants for this position will direct, control and monitor the activities of our service technicians. At the same time the Dispatcher/Installation Coordinator maintains contact with customers to meet or exceed their expectations. In addition to monitoring and directing Technicians’ activities and alerting customers, a Dispatcher makes important scheduling decisions based on many variables related to time and distance, skill levels and job priority. With all of this going on, a dispatcher is expected to respond quickly and calmly to problems, schedule changes and handle emergency calls. The Dispatcher contributes to the company’s bottom line by maximizing revenue, nurturing customer relations and building a positive image.
About Ostrom Electrical Plumbing Heating & Air:
Ostrom is an established Electrical Plumbing Heating & Air Company that has been serving Roanoke Va. and the surrounding areas for over 24 years.
At Ostrom we are driven by a commitment to provide our customers with the highest level of service. We provide pre-screened, competent service experts dispatched in a fully-stocked service vehicle to ensure we can respond to each one of our customer's service requests quickly, and efficiently.
Our employees are our greatest asset and whether they are serving our clients in the office, or out in the field, we equip them with the knowledge and training to perform to the highest standards. We strive to make our customers and our employees experience as rewarding as possible.
Our goal is to exceed the expectation!
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