Job Description

Description

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

•General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
•Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
•Mitigate customer complaints as needed
•Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications

•Working knowledge of Google Suite and reservations management systems is beneficial
•Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
•High school diploma, GED, or equivalent
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
•Has experience answering telephone calls and troubleshooting stressful situations
•Has previous experience or working knowledge of Microsoft Office and reservation management systems Belfast Hotel

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