Job Description

Eastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Support Services Technician III to provide technical support for company computers and telecommunications systems. This role will be responsible for monitoring helpdesk requests, resolving technical issues, and ensuring timely communication with the IT Supervisor.

Essential Job Functions:

• Respond to troubleshooting requests following established procedures, using experience, knowledge base, and judgment to resolve issues or escalate as needed.
• Log issues and resolutions in the internal ticketing system in accordance with established protocols.
• Diagnose, identify, isolate, and analyze problems while monitoring recurring issues and alerting management to patterns.
• Install and assist in the setup and imaging of hardware and peripheral components for internal and external users.
• Provide basic onsite computer training to users in both formal and informal settings and support remote customers with hardware and software issues.
• Escalate incidents requiring advanced support and coordinate hardware repairs, including notifying appropriate points of contact and tracking service requests.
• Support off-the-shelf and custom applications by understanding basic business processes.
• Ensure compliance with HIPAA regulations, including the breach process, and integrate HIPAA compliance into all phases of operations.
• Create and maintain network accounts through Active Directory .
• Process hardware for deployment, redeployment, or recycling.
• Work with vendors on service, returns, and warranty claims.
• Serve as the primary contact for classifying and routing reported helpdesk incidents, assisting walk-in users, and responding to helpdesk calls and voicemails.

Qualifications:

• High school diploma or equivalent and 8+ years of experience , or an equivalent combination of education and experience.
• 4+ years of experience troubleshooting and installing hardware/software on computer systems.
• 4+ years of experience in a call center environment, help desk role, or customer-facing technical support.
• Strong organizational, written, and verbal communication skills.
• Proficiency in Microsoft Outlook, Word, PowerPoint, and web browsing/search tools .
• Ability to learn and adapt to new software and systems.

If you have a strong technical background and a passion for problem-solving, we encourage you to apply!

Benefits : Use this link bit.ly/4cGUQSh to learn more about benefits available to Eastridge’s temporary employees. From time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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