Project description
The WellMed Tech Support Specialist will play a critical role in assisting the WellMed Helpdesk to support WellMed employees with technical issues. This project initiative focuses on providing timely and effective technical support to ensure smooth operations and uninterrupted productivity within the organization. The work location for this role is TX04X, and the candidate may need to adhere to varying work hours, including weekdays, Saturdays, and holidays, to meet the needs of the team and the organization.
Responsibilities
Accept Inbound Calls: Receive and handle inbound calls from WellMed employees reporting technical issues.
Identify, Document & Troubleshoot: Identify, document, and troubleshoot technical issues reported by employees, ensuring accurate and comprehensive issue resolution.
Contribute to Knowledgebase: Utilize and contribute to the internal knowledgebase to maintain an up-to-date resource for issue resolution.
Effective Communication: Communicate technical issues effectively to internal and external teams, facilitating the transfer of reported issues for resolution.
On-Call Support: Participate in an on-call support rotation basis, typically for 2
3 weeks per year. This includes providing support during off-hours, such as Monday 10 pm to Thursday 6 am and Friday 10 pm to Monday 6 am, to ensure continuous support coverage.
Skills
Must have
1+ years of experience supporting PC operating systems, including Windows 7 and Windows 10.
1+ years of experience supporting mobile devices such as Android or Apple Tablets/Phones.
6+ months of experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, etc.) with the ability to create, edit, save, and send documents.
Effective communication skills to interact with colleagues and end-users.
Efficient call handling abilities to ensure prompt and accurate issue resolution.
Nice to have
Experience with Microsoft Office
...have at least two years experience working exclusively as a professional in major home appliance repair then you could have what it takes to be an Ortega's Appliance Service Expert Technician! We offer the best benefits available with any appliance repair company in the...
...corporate, federal, and state requirements. Maintain various applicant files and confidentiality of all paperwork and information in Human Resources. Maintain the inventory, organization, and cleanliness of park-issued wardrobe. Work on specialized projects in areas such as...
...Direct Hire | Onsite Hybrid | No C2C Job Overview: Our client is seeking a talented and detail-oriented Web Designer and Content Specialist to join their team. This role sits at the intersection of IT and Marketing, responsible for continually improving the look...
...that foresight, the school has almost 12,000 graduates and is expanding to serve more students. MHS is hiring Flex Transitional Living Assistants (FTLA) to live with and supervise high school seniors in campus residence buildings in Hershey, PA. FTLAs mentor MHS seniors...
...influence on the overall visual identity and voice of the company. Design has been a part of Airtable's DNA from the start, and it's a... ...launches, campaigns, customer storytelling, sales enablement, and event experiences. As a group of multi-disciplinary creatives, and a...