Job Description
Summary Manage operations for a primary care/urgent care clinic through leadership, teamwork, and customer service orientation. Has primary responsibility for the supervision, scheduling, and performance of all clinical staff and providers.
Essential Duties And Responsibilities - Provide leadership and direction to clinical staff and providers through morning huddles, daily communication, and ongoing review and evaluation of clinic operations.
- Develop and maintain a work culture of high performance, high customer satisfaction, and high efficiency, by ensuring staff and providers are providing prompt, complete, and timely service to patients.
- Monitor various key performance indicators and put programs in place for continuous improvement.
- Recruit, hire, and complete onboarding processes for various roles; medical receptionist, medical assistant, lab technician, x-ray, and other positions.
- Maintain and adjust work schedules and ensure optimal staffing across functional areas within clinic and amongst other clinics based on volume needs.
- Supervise, evaluate, and execute performance evaluations of non-provider staff.
- Work collaboratively with providers to ensure providers and support staff are working cohesively and with common purpose.
- Ensure staff compliance with company policies and procedures and state and federal rules and regulations
- Ensure employees are adequately trained to perform assigned duties safely and correctly.
- Monitor clinic activity and patient flow to ensure efficient and effective patient care
- Ensure that medical care is delivered in accordance with physician instructions
- Investigate and resolve patient and staff concerns while continually monitoring patient satisfaction through various tool.
- Ensure compliance with front office procedures and ensure accuracy of financial transactions.
- Ensure maintenance and cleanliness of facility through use of clinic staff and other support staff
- Ensure adequate stock of regular supplies and place orders for needed inventory
- Regular attendance to ensure efficient clinic operations. Ensure clinic has continuous supervision personally or through designated individuals during absences.
Other Duties And Responsibilities - Other duties and responsibilities as assigned.
- Participate in team meetings with other clinic managers and director of operations.
- Participate in special projects as needed.
Qualifications - College degree preferred.
- Minimum of two years’ experience working in a supervisory role in a medical office preferred
- Computer proficiency
- Demonstrated skills in written, verbal and consultative communications
- Ability to deliver high levels of customer service and achieve customer satisfaction
- Understanding of compliance and regulatory guidelines (HIPAA, OSHA, etc.)
- Understanding of revenue cycle management
Physical Demands/Work Environment (optional) Clinic setting. Requires extended periods of standing and walking (more than 6 hours a day). Occasional stooping and kneeling. Potential exposure to blood-borne pathogens.
Job Tags
Day shift,