Job Description

Who Is InRhythm?

InRhythm is a leading modern product consultancy and digital innovation firm with a mission to make a dent in the digital economy. Founded in 2002, InRhythm is currently engaged by Fortune 50 enterprises to bring their next generation of digital products and platforms to market. InRhythm has helped hundreds of teams launch mission-critical products that have created a positive impact worth billions of dollars.

InRhythm’s unique capabilities of Product Innovation and Platform Modernization services are the most sought-after. The InRhythm team of A+ thought leaders don’t just “get an assignment,” they join the company to do what they love. It’s that passion that has helped us grow rapidly and consistently deliver on our commitment to helping clients develop better, faster, and in rhythm.

What We Do At InRhythm

We bring enterprises' most urgent, important products to market with high-velocity, high- quality and 10x impact. We enable innovative cultures by coaching teams with the right mix and maturity of modern tools, methods, and thought leadership.

This is a unique opportunity to get in on the ground floor of an evolving team. InRhythm clients include a broad range of highly visible and recognizable customers, including, but not limited to:

• Goldman Sachs
• Fidelity
• Morgan Stanley
• American Express

From greenfield to tier-one builds, our clients look to us to deliver their mission-critical projects related to product strategy, design, cloud native applications, as well as mobile and web development. The projects we work on literally change the world. They change the way we live, work, and think in a positive way.

We’re Looking For a Senior Pega Engineer!

Our team is looking for someone who has a passion for developing performant and robust Pega applications while supplying the continued evaluation and advancement of Pega technologies in a given organization.

We’re looking for a natural consultant who can build and maintain relationships in financial and tech environments. The ideal candidate will be a driver of process, accountability, customer engagement, and strategy. This will be driven by a proven ability to plan and execute scalable strategies, superior client management, escalation skills, and the ability to thrive in a fast-paced environment.

Office Requirements:

Location: Richardson, Texas

Number of Days in Office: 5

At InRhythm, You Will:

• Be responsible for driving the design and implementation of Pega case management systems and business process automation for consumer businesses.
• Work with stakeholders, call center agents, and interfacing teams to build business-critical case management and business process automation applications that will enable us to provide an industry-leading user experience.
• Identify pitfalls ahead of time, raise concerns, and manage expectations with all stakeholders.
• Facilitate and develop process workflow required to support the implementation of engineering solutions.
• Process model design and development, integrations, and general implementation of Pega components.
• Create sophisticated, research-based prototypes that showcase the designed solutions to stakeholders, technologists, and users.
• Provide production support, perform root cause analysis, and address defects.
• Collaborate with globally located cross-functional teams in building customer-centric retail consumer banking products or supporting services.
• Build trusted partnerships with product managers, vendors, and external partners.
• Define and break out epics/features for others, while maintaining a sense of the whole picture.
• Work in a cross-functional agile team to deliver working software incrementally.
• Help InRhythm’s technology division by collaborating on the interviewing pipeline, mentoring less-experienced engineers, hosting tech talks and workshops, identifying industry trends to discuss, and participating in practice activities.

Requirements

• 5+ years of professional engineering experience with Pega 7 and Pega 8 platform implementation
• 2+ years of SQL relational database engineering experience

Recent certifications for one of the following:

• Pega Certified System Architect (CSA)
• Pega Certified Senior System Architect (CSSA)
• Pega Certified Lead System Architect
• Pega CPM Architect (CCA)
• Pega Certified Customer Service System Architect
• Pega Certified User Interface Specialist
• Pega Certified Decisioning Consultant

Experience with Pega and Pega Collections features, such as the following:

• Activity
• Analysis
• Assistance Program Enrollment (allow customers to enroll in payment plans)
• Business Process Management (BPM)
• Case Creation Logic
• Case Management Functionality (creating/managing lifecycle of a collections case)
• Case Prioritization (Agent Productivity)
• Collections Data Model (i.e. contact, case, assistance program)
• Communications (triggering calls or chats to customers)
• Contact Strategy (logic to determine the contact channel for a customer)
• Decision Strategy Manager (leverage AI and NLP to analyze customer moods)
• Inbound/Outbound Interaction Setup (searching inbound call or enabling automated popup for dialer calls)
• Payments Scheduling (processing one-time payments (OTP), procure-to-pay (PTP), or Autopay)
• Policy Regulations and Controls
• Rules Process Commander (PRPC)

Experience with Pega technical features, such as the following:

• A/B Testing
• Agent Experience (UI and screens)
• Data Persistence (PTP / case depositions/attempts)
• Functional Logic
• Live Statistics (progress in a transactional flow)
• Reporting Feed for Analytics (send feeds to other series)
• Role Authorization / Authentication (determine access controls for specific user roles)
• Rules Configuration and Execution (contact strategy)
• Workflow (case management)

Experience with the following responsibilities:

• Developing and managing Pega Workflows, User Interfaces, Activities, Utility and Decision rules
• Using APIs to integrate the Pega platform with other micro-services
• Working with Web Services including REST or SOAP
• Building integrations using Pega Rules Process Commander (PRPC)
• Designing integration components using Pega Frameworks
• Performance Tuning including Performance Analyzer (PAL), Log Analyzer, DB Tracer or Preflight
• Working on projects using Agile Methodology
• Designing, developing, integrating and testing Pega's customer decision hub framework applications to support implementations for different lines of businesses
• Working on Pega Business Intelligence Exchange (BIX) data extraction for analytical reporting
• Migrating between major Pega versions
• Staying up to date on industry trends
• Excellent communication

Why Work at InRhythm?

People at InRhythm are entrepreneurs and innovators at heart and problem solvers who find new ways to overcome challenges. InRhythm continues to evolve and grow – and is now prepared to accelerate “scale” with the addition of this role to our community.

At InRhythm we believe in building a better workplace. When you join our team, you can expect a number of work/life benefits:

• Comprehensive Insurance Plan
• Paid Maternity/Parental Leave

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