Job Description

The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible. Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday. Core Responsibilities include welcoming patients and guests, conducting visit check-in and assisting patients with required forms, collecting co-pays, updating patient information and making changes in electronic medical record platform, scheduling/rescheduling appointments within electronic medical records platform, managing phone lines by answering, taking messages, and conducting outbound calls as instructed, managing faxes in the electronic fax platform, maintaining the cleanliness of the Welcome and Community Room areas, may be required to float to other centers in the region on an infrequent basis, and other duties as assigned. Required skills include strong computer skills and basic knowledge of Google Suite, professional phone etiquette, fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities served, and US work authorization. Strongly preferred are experience in customer service setting and some college education. Other skills include a flexible and positive attitude, a welcoming and nurturing attitude toward older adult patients, high level of integrity, and embodying being 'Oaky' which means radiating positive energy, assuming good intentions, creating an unmatched patient experience, driving clinical excellence, taking ownership and delivering results, and being relentlessly determined.

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