Job Description

Job Description

Job Description

Collette is seeking a Senior Product Manager – Tours & Pricing to join our growing Technology Team. This is a hybrid role based at our headquarters in Pawtucket, RI.

About Collette: Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.

Job Summary :

We are seeking a Senior Product Manager to lead the strategy and development of Collette’s internal systems and tools, which power the creation, management, and delivery of our guided tours. This role will focus on optimizing the technology that supports tour operations and supplier management, ensuring our internal teams have the best tools to drive efficiency and deliver exceptional travel experiences.

As a Senior Product Manager, you will own the product roadmap for internal platforms, working closely with operations (Product Design), finance, sales, and customer service teams to identify pain points and opportunities for improvement. You will define and prioritize enhancements, lead major technology transformation initiatives, and partner with engineering to build scalable, user-friendly solutions. Your work will streamline workflows and support Collette’s continued growth.

This role requires a strong technical and strategic mindset, with a focus on system integrations, process automation, and data-driven decision-making. You will leverage stakeholder feedback and analytics to ensure our internal systems remain modern, efficient, and aligned with business needs. Above all, you will play a critical role in shaping the tools that empower Collette’s teams to deliver seamless, high-quality travel experiences.

Primary Functions:

• Define and execute the product strategy and roadmap for Collette’s internal systems, supporting tour content, pricing, inventory management, and supplier management
• Partner with operations (Product Development & Tour Delivery), finance, sales, and customer service teams to identify pain points, streamline workflows, and improve efficiency through better tooling.
• Own the full product lifecycle for internal applications, from discovery and requirements gathering to build vs buy evaluations, development, rollout, and ongoing optimization.
• Collaborate closely with engineering teams to design and deliver scalable, user-friendly internal tools that enhance productivity and accuracy.
• Optimize data flows and integrations between systems to ensure seamless operations and reporting.
• Establish clear success metrics for internal tools, using data and user feedback to drive continuous improvement.
• Lead stakeholder engagement efforts, ensuring that internal teams are equipped with the right technology to support business growth and operational excellence.
• Identify opportunities for automation and AI-driven enhancements to reduce manual work and improve decision-making.
• Stay up to date with emerging technologies and industry best practices, ensuring Collette’s internal systems remain competitive and future-proof.
• Mentor junior product managers and team members, fostering a culture of innovation and collaboration.

Knowledge and Skills:

• 5+ years of experience in product management, with a focus on internal business systems, enterprise tools, or operational platforms
• Experience working with product catalog, content management, CRM, reservations systems etc, preferably in travel, hospitality, or e-commerce industries.
• Strong technical understanding of system integrations, APIs, and data flows between enterprise applications.
• Proven track record of improving internal tooling to enhance efficiency, reduce errors, and optimize workflows.
• Experience gathering and prioritizing business requirements from multiple stakeholders and translating them into actionable product roadmaps.
• Knowledge of process automation, AI-driven analytics, and reporting tools to support data-driven decision-making.
• Familiarity with agile development methodologies and product management tools (e.g., JIRA, Confluence).
• Excellent communication skills, with the ability to work closely with both technical teams and non-technical stakeholders.
• Strong analytical skills, with a data-driven mindset for measuring impact and driving continuous improvements.
• Passion for improving operational efficiency through technology and a deep curiosity for how internal teams work.

Above all, we're seeking an individual who is eager to immerse themselves in our business, embrace emerging technologies, and drive impactful change within our organization.

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