Senior Vice President of Client Success
About the Company
Globally-recognized professional services firm
Industry
Consumer Services
Type
Privately Held
About the Role
The Company is seeking an SVP of Client Success to take on a newly created, pivotal leadership role. The successful candidate will be responsible for driving the strategy, operations, and execution necessary to achieve best-in-class client outcomes and engagement. This includes overseeing a team of Client Service Partners, working closely with Client Delivery, QA, and Risk Management to anticipate and resolve client delivery issues, and coaching the team to engage with clients and identify service expansion opportunities. The SVP will also be a key advocate for clients, ensuring that the company's services receive the best NPS scores and that the client success organization fosters a culture of accountability, innovation, and excellence. Applicants for the SVP of Client Success position at the company should have a proven track record in leading high-impact, globally distributed, client-centric organizations. A strong background in client success, account management, or operational excellence, particularly within professional services or outsourcing industries, is essential. The role requires expertise in implementing scalable processes to improve client satisfaction and account growth, as well as experience in onboarding new accounts and driving client expansion. The ideal candidate will have exceptional communication and leadership skills, the ability to influence and align cross-functional teams, and a willingness to travel as needed. This is a unique opportunity to shape the future of client success and play a key role in the company's overall growth and strategic objectives.
Hiring Manager Title
Chief Services Officer
Travel Percent
Less than 10%
Functions
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