Tech Support Technician Job at Realization Technologies Inc., Remote

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  • Realization Technologies Inc.
  • Remote

Job Description

Tech Support Technician Location Remote :

Job Overview We are seeking a dedicated and knowledgeable Technical Support Specialist to support our Customer Success team. In this role, you will be responsible for supporting the rollout of software improvements across a varied customer base.

Responsibilities

  • Maintain and organize the current customer base and contact information.
  • Coordinate adjustments to the software interface directly with customer leadership.
  • Work directly with the VP of Customer Success to improve satisfaction metrics

Qualifications / Skills

  • 2-3 years of experience in a customer-facing environment.
  • College graduate or equivalent work experience.
  • Fast learner and tech-savvy.
  • Competent people skills with the ability to interact at all levels of management within multiple companies.
  • Demonstrated ability to operate effectively in a remote work environment.

Additional Notes

  • This is a 3-6 month temporary position with potential for extension based on performance.
  • Hourly pay: $22-$28, depending on experience.
  • Sacramento, CA area preferred but not required.
  • Flexible work hours to accommodate the individual's needs and support a worldwide customer base across varied time zones.

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Expected hours: 40 per week

Compensation Package:

  • Hourly pay

Schedule:

  • No weekends

Education:

  • Bachelor's (Preferred)

Experience:

  • customer facing: 2 years (Required)

Work Location: Remote

Job Tags

Hourly pay, Full time, Temporary work, Work experience placement, Remote job, Worldwide, Flexible hours,

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